10月29日
中国国际电视台（CGTN）
《Global Watch》栏目
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Streamlined Governance: Digital reporting system in Hainan reduces paperwork for local officials and residents
Hainan Province in south China has introduced a new system that ensures residents only need to submit information to authorities once, after which it's shared across government departments. Dai Kaiyi reports from Haikou.
DAI KAIYI Haikou, Hainan Province "We're in Haikou, southern China's Hainan Province. The city is home to more than 3 million people, and that means a lot of administrative work for local officials to keep up with. I'm going to meet some of the people handling that work and see how a new system is making their jobs easier."
At her office, Wang Dujuan is walking a resident through the steps they need to take. For officials like her, paperwork often means entering the same information on forms for different departments. She says One Form Connect is helping cut down on that duplication.
WANG DUJUAN, Director, Administrative Approval Office, Binjiang Subdistrict, Qiongshan District, Haikou "Before, we had separate forms for different departments. We had to enter the same information again and again and check data by hand, leaving less time to serve residents. Now, we enter information once and share it across departments. The system can also compare data, making our work more efficient and giving us more time to serve people."
Senior-resident subsidies are one example. The system checks household registration and social security records to flag residents who may qualify. It identified this resident as eligible, and community staff helped him register for the subsidy. They would usually come back for follow-up visits. Officials say the system cuts down on manual checks and helps prevent missed or incorrect payments.
ZHOU CHUANQI, Secretary, CPC Beichongxi Community Party Committee, Binjiang Subdistrict, Qiongshan District, Haikou "We used to fill out more than ten forms every quarter, covering things like population changes, social security enrollment, rental housing and public security patrols. Now, we can submit reports on our phones right from the field. There's no need to return to the office and sit at a computer. It takes just five minutes. That has eased our workload and given us more time to serve residents."
Official figures show that townships and subdistricts across Hainan now fill out an average of 26 forms a month, down from 96. The platform was developed by Hainan's Big Data Development Center. We visited the center to find out how it works.
SUN JIANMING, Deputy Director, Hainan Big Data Development Center "We consulted frontline staff and reviewed the forms already in use. That helped us identify forms that could be combined and where new technology could help. We're bringing data together and using AI and other technologies to expand the system's applications."
For Hainan, the reform is about more than simplifying procedures. Officials say it's also changing how local government operates at the grassroots level.
YUAN LEI, Director, Digital Government Promotion Division, Hainan Provincial Dept. of Business Environment Development "After more than a year, we've seen that One Form Connect is about more than a new way to submit reports. It reflects a deeper change in grassroots governance. It's also a way to improve work practices and extend full and rigorous Party self-governance to the grassroots. At the same time, it eases officials' workloads and strengthens digital governance."
DAI KAIYI, Haikou, Hainan Province "By cutting repetitive reporting, Hainan is trying to give grassroots officials more time to visit communities, respond to residents and address their needs. Because a more efficient government isn't just about processing more paperwork. It's about making every hour of public service count. Dai Kaiyi, CGTN, Haikou."
来源：中国国际电视台（CGTN）、海南营商环境微信公众号
